Privacy Policy

Clove Hitch Consulting LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including via SMS/text messaging.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information:

• -Personal Information: Name, email address, phone number, company name, and other information you voluntarily provide through our contact forms, SMS opt-in forms, or direct communication.
• -Usage Data: Information about how you access and use our website, including IP address, browser type, pages visited, and time spent on pages.
• -SMS/Text Messaging Data: Phone numbers, consent records, message delivery status, and opt-out requests related to our SMS notification service.
• -Device Information: Device type, operating system, and browser information collected automatically through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• -Respond to your inquiries and provide customer support
• -Deliver project updates and notifications via email or SMS/text message
• -Process transactions and send related information
• -Improve our website, services, and user experience
• -Send administrative information, such as updates to our terms and policies
• -Comply with legal obligations

Data Sharing and Third-Party Services

We may share your information with the following third-party service providers who assist us in operating our business:

• -Twilio: SMS/text message delivery and communication services
• -Stripe: Payment processing and billing
• -Amazon Web Services (AWS SES): Email delivery
• -Google Analytics: Website usage analytics

These providers are contractually obligated to protect your information and use it only for the purposes we specify. We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• -Encryption of data in transit (TLS/SSL)
• -Secure storage of personal data with access controls
• -Regular security reviews and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:

• -Contact form submissions are retained for the duration of our business relationship and for up to 3 years after.
• -SMS consent records are retained for at least 5 years to demonstrate compliance with telecommunications regulations.
• -Website analytics data is retained according to the respective service provider's policies.

Your Rights

You have the right to:

• -Access the personal information we hold about you
• -Request correction of inaccurate information
• -Request deletion of your personal information
• -Opt out of SMS/text messages at any time by replying STOP
• -Opt out of marketing communications

To exercise any of these rights, please contact us at clove-hitch-team@clove-hitch-consulting.io.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page periodically for the latest information on our privacy practices.